Terms of Service

These Terms of Service ("Terms") govern your use of the Novo Home Services website and any cleaning or related services you request from us. By using our site or booking services, you agree to these Terms. Questions? Contact hayden@novohomeservices.com.

Services

Novo Home Services provides residential and commercial cleaning and related services as described on our website or in your written quote. Specific scope, frequency, and pricing are confirmed when you schedule or accept a proposal. We aim to perform work professionally and consistently with the agreement for each visit.

Scheduling and access

You agree to provide reasonable access to the property at agreed times. Please secure valuables and inform us of hazards, pets, alarm codes, or parking instructions as needed. Cancellations or rescheduling may be subject to notice requirements we communicate when you book.

Payment

Fees, deposits, and payment methods will be explained before or at the time of service. Late or missed payments may affect future scheduling. Any tax or fee required by law may be added where applicable.

Website use

You may use our website for lawful purposes only. You agree not to misuse the site, attempt unauthorized access, or interfere with its operation. Content on this site is owned by Novo Home Services or its licensors and may not be copied or reused without permission except as allowed by law.

Disclaimer of warranties

Our website and services are provided "as is" to the fullest extent permitted by law. We do not guarantee uninterrupted website availability or that every surface or condition can be restored to a particular result.

Limitation of liability

To the maximum extent permitted by law, Novo Home Services is not liable for indirect, incidental, special, or consequential damages arising from use of the site or services. Our total liability for any claim related to a given service period will not exceed the amount you paid us for that service, except where liability cannot be limited by applicable law.

Indemnity

You agree to indemnify us against claims arising from your misrepresentation, failure to disclose property conditions, or violation of these Terms, except to the extent caused by our negligence or willful misconduct.

Changes

We may update these Terms from time to time. The "Last updated" date will reflect changes. For material updates to ongoing service agreements, we will provide notice when practical.

Governing law

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law rules, except where preempted by federal law or where you reside in a jurisdiction that requires otherwise.