Privacy Policy

This Privacy Policy describes how Novo Home Services ("we," "us," or "our") handles information when you visit our website, call us, email us, or request a quote for cleaning services. If you have questions, contact us at hayden@novohomeservices.com.

Information we collect

We may collect information you choose to provide, such as your name, phone number, email address, property or service address, and details about the cleaning services you are interested in. When you browse our site, standard server and analytics data (such as browser type and general location) may be collected by our hosting or analytics tools if enabled.

How we use your information

We use contact and job-related details to respond to inquiries, provide quotes, schedule and perform services, communicate about appointments, and improve customer support. We do not sell your personal information to third parties for their marketing.

Sharing

We may share information with service providers who assist our business (for example, scheduling, email, or payment processing) when they need it to perform services for us and are bound to protect it. We may also disclose information if required by law or to protect the rights and safety of our customers, team, or the public.

Security

We take reasonable steps to protect the information we hold. No online transmission or storage method is completely secure; we encourage you not to send sensitive payment card details by unsecured email.

Your choices

You may ask to review, update, or delete certain personal information we maintain, subject to legal or contractual record-keeping needs. Use the contact information above to reach us.

Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of our website or services after changes means you accept the updated policy.